Frequently Asked Technical Questions
We appreciate your technical questions, so we've posted answers to those that we hear most often.
If you don't find the answers you need here, send your questions to support@gotomanage.com. To ensure that our responses do not get blocked by your spam filter, add support@gotomanage.com to your address book.
Gettings Started FAQs
Search FAQs
- Why don't I see any information from devices not on my local subnet?
- How can I test that WMI information is retrievable from my Windows computers?
- Why doesn't GoToManage recognize my network adapter or IP address during installation?
Dashboard FAQs
Crawler FAQs
- How much bandwidth does the Crawler use when probing the network?
- How much of a device's system resources does the Crawler use when gathering data from it?
- Can I keep the data collected by the Crawler on a system locally, rather than upload it to your servers?
- Does the Crawler support Linux?
- I never added SNMP credentials to my Crawler, yet I see statistics from one of my switches. Why?
- I added SNMP credentials to my Crawler, now how can I verify that it's working?
- How can I get the SNMP data from my switches updated more frequently?
- What is the scanning interval for devices entered into the SNMP Interface Statistics Plugin?
- How can I give my Crawler access to the Windows computers on my network?
- Do I need to restart the Crawler for configuration changes to take effect?
- Why doesn't my Crawler configuration ever reach 100%?
- Why is the install wizard too small to display all the information, and not resizeable?
- How do I add the Crawler plugins?
- Does GoToManage have a function that shows me shared network drives on every workstation or server over my network?
- When I installed the Crawler in Vista 32 bit, why does the Npptools.dll fail?
- When installing the Crawler, I get an "Error opening file for writing" message on wanpacket.dll and packet.dll. Why does this happen?
- Why are Crawler finds sometimes different from UI finds?
- Is a Device the same as a System? Is IT Information Indexed the same as a Directory Item?
PQL FAQs
- In PQL, where in case sensitivity important, and where is it not?
- Why do I get this error message: “Syntax error in line 4 at character 30, didn't expect ‘index’ here”?
- How do I combine multiple sets of data onto one graph?
