Basic search and beyond

You can use GoToManage like any search engine, by running simple English search terms or phrases such as dell and running process. In the results, you can drill for greater detail or more refined results. You can save the results to your Dashboard as tables, charts, and graphs. And you can share a search with the greater GoToManage community:

 

Basic search

The simplest search consists of a single term or phrase. To run a basic search:

  1. Choose a single word or a phrase in quotes:

    • Type a single word in the Search field at the top of any GoToManage page, such as eth0 or 2008. Or try it right here:

    • Type a phrase such as "system name" or "private key". Or try it right here:

  2. The search results are displayed under the Search bar:

  3. When you get the first set of results, you can drill down for greater detail, broaden the search for more data volume, narrow the search for more specific data, or in some other way tweak it to get better results. When you're satisfied with the results of the search, you can save the search to run again in the future, and share it so other Palgo users can benefit by using it. (Only your search syntax is shared, never your data.)

 

Refining searches

You can easily refine a search — make it broader or narrower, drill-down for more data, change directions, change the view, and more:

 

Drill-down

You can arrive at a very specific result simply by culling the relevant data out of the results of a broad search:

  1. Start a search to see who your users are — In the search field, type the term: running processes, and click the Go icon.

  2. See all processes — An inventory of all processes currently running on your network appearswith keyword links in bold text. Click any bolded keyword to find out more. The path appears in the search field at the top of the page, which tells you where this asset category is located within your database ontology.

  3. Drill down — Click the Show Detail icon of any particular process to see the details about that process.

  4. See the details — The details about that process are displayed as an inverted tree. A simple PQL query now appears in the search field, which reveals the unique Node ID for this item: 8184.

    You can display the information results from this search in chart, table, or graph format.

 

Opening a multi-line search box

To add lines to your search box:

  1. Click the Search menu icon to display the options.
  2. In the pull-down menu, click Multi-line Search Box.

Also check out Search shortcuts, if you like to use wildcards and boolean operators in your searches.

 

Searching with Node IDs

You can quickly get information about a specific node by calling it by its Node ID, a unique indentifying number that GoToManage assigns to each node in the tree. You can find the ID of any specific node quickly by using a variation of this query:
SELECT /#id FROM /[path to node]/[name of node]

For example, to find the Node ID of each device on your network, use this:

Then find out everything about one of those devices by replacing 152321 with the Node ID of your own interface, like this:

 

Click-to-keep searches

You can run a broad search using plain English terms, refine it to find precisely what you want, and display the results in the form of a table, by clicking the relevant results that you want to keep.

To run a click-to-keep search:

  1. Start with a word or phrase — In the Search field at the top of any page in your GoToManage Web account, type a word or phrase such as software. A list of general links that contain the search term appears:

  2. Hone in — Click the drilldown icon to the left of any row to expand the list of subcategories which will appear below. A query appears in the search field at the top of the page:

  3. Display details — Click the details icon to the right of each subcategory. Details of the item you chose are displayed in column format:

      

  4. Choose format — Choose the columns for your table by clicking the gray node labels that are most important to you. This filters out data that is irrelevant. In this example, the name node label is the first column in the table.

  5. Generate the table — When you have chosen all the columns you want, click
    Create Table.

  6. View initial results — The results show a table with only one row.

  7. Identify the target — Since you want to find all of the software, not just this one, you must broaden the search. At the very end of the query at the top of the page, delete the WHERE clause, and run the search again.

    8. With the shortened query, the results now show all the software on the network:

  8. Save to a Dashboard — Click the Search menu button and choose Add to Dashboard to save this search to a dashboard for easy reference:

    9. The results are displayed in a dynamic table:

    The table is added to the dashboard to keep this data at your fingertips:

Result type searches

Result_types

When you make a simple word or phrase search, a list of Result Types appears on the left-hand side of your main search results. This list provides another way to drill down into your data. Click a result type in Result Types to drill for more details.

For example, if you search for dell, GoToManage returns Result Types that range from ARP Tables to Wireless Signals and everything in between. If what you really wanted was Installed Software, click Installed Software under Result Types to drill down to get exactly the result you need.


 

History searches

You can browse the history of a node using the Show History feature. This displays the history of items that do not have a numeric value, such as documents and alerts. You can see the contents of a document, such as a configuration or syslog file, and see different versions of it over time.

To show the history of a file:

  1. Run the search to display the node you want to see the history of, such as dhcpd.conf.

  2. In the search results, click the contents label to display the timeline:

  3. On the timeline, click a date to view the contents of the file as it existed at that time:

  4. Click the navigation arrows   to move the timeline forward or backward in time:

Note: You can use Show History on ndoes that do not have a numeric value such as alerts, by running a simple query such as:
select * from /apps/com/my_company/alerts

 

Managing saved searches

 

Saving searches

You can save a search that you want to reuse, and share it with colleagues in your company, or with the GoToManage IT community. You can also add saved searches to your Dashboard to monitor easily.

To save a search:

  1. Click the Search menu icon to display the save parameters.

  2. Provide the following information:

    • Share with colleagues — Shares the search and your data with people in your own company.

    • Share with community — Shares the search parameters only with the greater community, who will run these search parameters against their own data.

    • Save it just for me — Saves the search for your eyes only.

    • Name — Identifies this search.

    • Description — Helps you remember this search.

    • Category — Makes this search easier to find again later.

  3. Click Save Search to finish saving the search.

 

Sharing with colleagues

If you develop a search that could be useful to others, you can publish it to be used in your workplace (or even in the greater GoToManage community).

Note: When you share a saved search with your colleagues, they can view your saved search record and data results. Any changes you make to the search are available immediately to them. Likewise, if you delete the search, it is immediately deleted for your colleagues as well.

To share a saved search with colleagues in your company:

  1. After running a useful search, click the Search menu button, and choose Save or Share Search.
  2. In the Create Share-it dialog box, click the Share with colleagues checkbox to share the search and its contents with specific individuals in your own company.
  3. Click Save Search to save your changes.

 

Publishing to the GoToManage community

If you develop a search that could be useful to others, you can publish it to the greater GoToManage community (as well as by your own colleagues). Note: When you share a saved search with the GoToManage community, only the search itself is published, not your data results. Members of the community can utilize your search parameters against their own data in their own networks.

Also, when you share a saved search with the GoToManage community, others see a community copy of your search parameters. If you make changes to the search later, you can choose to share the changes or not, at that time. If you choose to share your changes, the community copy is updated. However, if you delete your search, the community copy is not deleted. If other GoToManage users want to change your search parameters, they must save the community copy to their own account and modify it there.

To share a saved search with GoToManage users outside your company:

  1. After running a useful search, click the Search menu button, and choose Save or Share Search.
  2. In the Create Share-it dialog box, click the Share with community checkbox to share the search with the greater GoToManage community.
  3. Click Save Search to save your changes.

 

Saving as table, chart, or graph

After running a search, you can convert the results to a table. This allows you to easily monitor it over time, pop the data into a report, or even add it to your Dashboard so you can check the status at a glance.

To display your search results as a table, list, or chart:

  1. Run the search.
  2. In the upper right corner of the results screen, click the Table button.
  3. Choose from the following format options:
    • List
    • Table
    • Chart
  4. For more details, see Creating charts and graphs.

 

Posting to Dashboard

The results of your search can be saved to your Dashboard. Then when you open the Dashboard, the results of the search will reside in one continually self-updating pane of the Dashboard, like a virtual NOC.

 

Saving as Web link

You can bookmark, or save the results of your search as a Web link so you can re-run the search at any time from your browser. When you have a search that you like, use Make Web Link to get an HTML Web link to it.

To save your search results as a Web link:

  1. Run the search and refine it until it gets the kind of results you want.

  2. Click the Search menu button, and click Make Web Link.

  3. To share the search on the Web with other GoToManage colleagues, insert the HTML code into any Web page to create a GoToManage icon link.

  4. When GoToManage users click the GoToManage link, the search executes against their GoToManage accounts. Note: Your own GoToManage account remains private and secure. Sharing searches like this does not allow your account to be seen by others.

 

Finding useful searches

You may find that you don't need to create that many searches yourself. You can use community searches to take advantage of what your fellow GoToManage users have already developed.

To find community searches:

  1. In the GoToManage main menu, click Home > Find Searches:

  2. You will find searches from the GoToManage community and from your own company, plus a search history that includes every search you ever saved, as well as your 20 most recent searches.

  3. You can find and manage your useful saved searches as follows:

 

Finding your saved searches

To find a search that you previously saved:

  1. In the GoToManage main menu, click Home > Find Searches:

  2. In the search field, enter all or part of the name of the search, and click the find arrows.
  3. Click the search to run it.
    The query appears in the Search field, with the results below.

 

Finding recent searches

To find a list of your last 20 searches, even if you didn't save them:

  1. Click the Search menu button, and then click Recent Searches.

  2. If the search you need is not listed within the top 20 most recent searches, click All Search History.

  3. In My Search History, you can filter or scroll the list, and click the search you want. The query appears in the search field with the results displayed below.

 

Finding company searches

To find a search that was shared from your company:

  1. Choose one of the following options:
    • Click the Search menu button to display the options, and in the pull-down menu, click View saved Searches.
    • In the left-hand bar, click the Search right arrow, and then click Show All Searches.
  2. On the Manage Searches page, make sure that the Company Searches checkbox is checked.
  3. Scroll under Company Searches, and click the search you want.
    The query appears in the Search field, with the results below.

 

Finding community searches

To find a search that was shared from the GoToManage community:

  1. Choose one of the following options:
    • Click the Search menu button to display the options, and in the pull-down menu, click View saved Searches.
    • In the left-hand bar, click the Search right arrow, and then click Show All Searches.
  2. On the Manage Searches page, make sure that the Community Searches checkbox is checked.
  3. Scroll under Community Searches, and click the search you want.
    The query appears in the Search field, with the results below.

 

Editing saved searches

To edit a search that you previously saved:

  1. Open your list of saved searches.
  2. Click the Search menu button, and then click Recent Searches.

  3. If the search you need is not listed within the top 20 most recent searches, click All Search History.

  4. Click the search you want to edit to run it, and then make the changes.
  5. Click the Search menu button, and then click Save or Share Search.

 

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