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Updating or uninstalling your GoToManage® Crawler

The GoToManage Open Source Crawler is the agent that gathers information throughout your network and sends the information securely to your GoToManage account. You can update your Crawlers easily, as described on this page.

 

Automatic Crawler updates Checking manually for updates Updating your Crawler Uninstalling your Crawler

 

Automatic Crawler updates

If you configured your GoToManage Crawler to start when your computer starts, it will automatically check for updates at that time. If updates are available, it opens the Updater window automatically. You can also check for updates manually at any time.

To respond to the automatic Crawler Updater:

1. In the Found Updates for Crawler window, select an option, and click Next.
2. If you choose Download and install now, proceed to Updating your Crawler.

 

Checking manually for updates

You can check for updates manually at any time. By default, the Crawler finds updates

To check for Crawler updates manually:

1. In the lower right corner of the Status bar, click the GoToManage Crawler icon, and then click Configure Crawler.





2. On the Updates tab, click Check for updates Now.



3. If updates exist, proceed to Updating your Crawler.

 

Updating your Crawler

After the updating process begins, the wizard automatically checks for and cleans up the previous version, downloads the selected version, and installs it based on the configuration of the previous version. You can pause or cancel the wizard during the process.

To proceed through the Update wizard:

1. In the Choose Updates to Install window, select a version, and click Next.
2. If you see the following message, just click OK to proceed.
3. If you see the following message, just click OK to proceed.
4. In the Downloading Updates window, wait as the process completes, and then click Next.
5. In the Installing Updates window, click Finish.
6. In the Update window, click Next.
7. When the files have finished downloading, click Next.
8. GoToManage applies the original settings to the new version of your Crawler. When the installation process is complete, click Finish.

Note: Sometimes two Crawler icons appear briefly in the lower right corner after updating. The extra icon disappears when you hover your cursor overhead.

 

Uninstalling your Crawler

To uninstall your Crawler:

1. From the Start menu, click All Programs.
2. In the list, click Citrix => GoToManage Crawler => Uninstall GoToManage Crawler.
3. In the GoToManage Crawler Uninstall window, click Yes to confirm that you want to completely remove GoToManage Crawler and all of its components, and wait as the Crawler is removed from your computer.
4. When the uninstall process is complete, click OK.

The Crawler icon disappears from the system tray, and you can no longer upgrade.

Note: The uninstall process leaves some files intact. By default, the files are located at:
C:\Program Files\GoToManage\GoToManage Crawler. You may want to manually delete these files to completely remove the GoToManage Crawler from your system. If you do, however, you cannot update. You will need to download a new Crawler, and install and configure it from scratch.