Using your GoToManage® Crawler
The GoToManage Open Source Crawler is the agent that gathers information throughout your network and sends the information securely to GoToManage, where you can use it. The Crawler can be installed on a single computer or server to probe your entire network. Everything you see on your GoToManage web account is discovered by your Crawler.
|
Accessing your Crawler
During installation, a GoToManage Crawler icon is placed in the system tray of your computer desktop, usually in the lower right corner. You can access and manage your Crawler from this icon in a number of ways.
To access your Crawler:
In the lower right corner of your system tray, click the Crawler icon.
Choose from the following options:
- Crawling status — Opens the GoToManage Status window, which provides information about devices and issues found, and crawling activity.
- Configure Crawler — Opens the GoToManage Configuration window, which provides access to credentials, network, account, and update information.
- Login to GoToManage — Opens your GoToManage web account.
- Help — Opens the online documentation.
- About — Provides information about your license, the website, the online documentation, the GoToManage Community, and the Support email address.
- Exit — Closes your Crawler.
Checking your Crawler status
You can check the status of your GoToManage Crawler from the Crawler icon, which provides information about devices and issues found, and crawling activity.
To check Crawler status:
In the Crawler icon menu, click Crawler status:
- In the GoToManage Status window, choose from the following options:
- Devices - In the Devices pane, you can see the total number of devices found, and those that were active within the last 24 hours. Click Devices to see device, IP, and plugin details. You can make searches from here too:
- Issues - In the Issues pane, you can see the total number of issues found, and those that were raised within the last 24 hours. Click Issues to see device, IP, and plugin details. You can make searches from here too:
- Crawler Activity - In the Crawler Activity pane, you can see the status of the Crawler service, the number of active processes, tasks completed in the last hour, and the task backlog.
Reconfigure your Crawler
You can modify your Crawler configuration at any time. The information that you provide during configuration is crucial for the Crawler to provide you with meaningful data about your network. It is vital that this information be kept up-to-date so the Crawler can continue to collect the rich data about your IT environment that ensures ongoing monitoring, alerting, and overall management.
Double-click the Crawler icon in your
system tray for immediate access to your GoToManage Crawler. From the Crawler's Service tab,
you can see status and performance, and access the following:
In the Crawler icon menu, click Configure Crawler.
In the GoTomanage Configuration window, you can choose from the following options:
Service — You can manually stop and start the Crawler service, and set the performance of the Crawler in this tab.
Credentials — You can add, remove, and configure credentials from this tab.
Network — You can choose the network adapter and IP address that your Crawler uses when it scans your network.
Account — You can see your data key, and insert another key in this tab.
Updates — You can check for updates manually, and disable the automatic update check.
Tools — You can manually trigger a scan of the network, or a device by DNS name or IP address from this tab.
Click OK.
Stopping/Restarting your Crawler
Your Crawler automatically starts when you first install or upgrade it. You can stop and start the Crawler yourself at any time from the Start button on your computer desktop.
To stop or restart your Crawler service:
In the Crawler icon menu, click Configure Crawler.
In the GoToManage Configuraton window under the Service Control pane, click Start or Start:
Click Apply if you want to continue.
Click OK.
Note: The service must be running for the Crawler to gather information about your network.
Extending your Crawler
You can add or remove plugins from your Crawler, or utilize our code to develop your own crawler agent:
Accessing your Company data key
Your company data key is available on the Account tab of your Crawler's Configuration dialog box. GoToManage uses this key to associate information from your Crawler with your Search Index. This key helps keep your data secure, private, and under your control. You can see the same data key on the Account link of your GoToManage Web account. If you call GoToManage Support, this key will help identify your account.
Quick Searches from your Crawler
You can run a quick search by typing search terms directly into your Crawler. The Crawler queries the data in your Search Index and displays the results in your browser.
To make a Quick Search directly from your Crawler:
In the Crawler icon menu, click Crawler status > Devices.
- In the upper right corner of the Device Crawl Status window, type a simple
term or phrase, such as
mysql, in the search field. You can also enter an
advanced search using Boolean
operators from here, or even a PQL query such as:
SELECT * FROM /. - Look over the results, and choose from the following options:
- Refine this search to get more specific results.
- Display these results as a chart, table, or graph.
- Save the query to run again in the future.
- Share this query with colleagues at your workplace to use.
- Publish this query to the greater GoToManage community to run these search criteria against their own data.
Your GoToManage Web account automatically opens in your designated browser with the results of your search displayed.
