GoToAssist Privacy Policy

Date last revised: February 19, 2010

We are committed to maintaining the confidentiality, integrity and security of information about our users and their organizations. We are proud of our privacy practices and the strength of our site security and want you to know how we protect your information and use it to provide outstanding service on gotoassist.com (the "Service").

Citrix Online stresses privacy and security standards to guard against loss and theft of data. We constantly re-evaluate and improve our privacy and security policies and adapt them as necessary to deal with new challenges.

The use of this Service is conditioned upon your ("User") acceptance of the terms and conditions contained in the Terms of Use and the Privacy Policy. This Privacy Policy lists our current policies, but, as noted below, this Privacy Policy may be adjusted from time to time at our discretion. Those who do not agree to be subject to this Privacy Policy may not, under any circumstances, use this Service.

1. Your Data

   You control your data. You can take it with you or delete it anytime you want. You can add data to the Service or remove it. When you delete your data or account from the Service, your data will be permanently expunged from our primary production servers and further access to your account will not be possible. However, portions of your data may remain on our production servers indefinitely. Your data may also remain on backup servers or media. Citrix Online keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers.

2. Data Collection

   User should be aware that portions of this Service require and contain functions for collecting the User's personal information including, but not limited to User's name, email address, accessing history of the Service and devices discovered by the Service and corresponding data. Citrix Online may also collect and track non-personally identifiable information about User including but not limited to User's IP address, the type and capabilities of browser you employ, and referrer identification.

3. Data Entry by User

   Certain areas of this Service will require entry by the User of certain personal and company information as indicated above. Citrix Online requires that the actual User input such information and that such information be the most recent available. In addition, User may request that Citrix Online modify or delete User's registered information by sending an email to Citrix Online at with the words "UPDATE USER INFORMATION" in the subject line or by writing to us at:

   Support c/o Citrix Online
   7414 Hollister Avenue
   Goleta, CA 93117

   When we receive formal written complaints at this address, it is our policy to contact the complaining User regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of data that cannot be resolved between Citrix Online and User.

4. Use of User Information

   Citrix Online reserves the right to compile, save, use within the scope of Citrix Online activities, and analyze any and all User data. Citrix Online intends to regularly use such User data for internal purposes, including without limitation for the purposes of responding to User's requests for information, troubleshooting, and Service enhancements, and for contacting User. Citrix Online may also use such information to develop and/or offer new content and services. Statistics about users (including User) may be provided to third parties, but such information will be aggregated so that it does not identify a particular individual or company, including User.

5. Choice/Opt Out

   Citrix Online may periodically send User information regarding Citrix Online and its Services, and third party Services. If User has been receiving such information and does not wish to continue receiving such information, please contact Citrix Online at or write us at

   Marketing c/o Citrix Online
   7414 Hollister Avenue
   Goleta, CA 93117

   and let Citrix Online know that you no longer wish to receive such information. User may not be able to opt out of communications related directly to the Service.

6. Disclosure of User Information

   Citrix Online will, to the extent possible, control User information, and, except as otherwise set forth herein, not disclose such User information to third parties. However, in the event disclosure of any User information by Citrix Online is required by law or applicable regulatory authority, Citrix Online may disclose such User information without the consent of User.

7. External service providers

   There may be a number of separate products and services offered by third parties advertised by us on our site and through the Service that may be complementary to your use of gotoassist.com and these constitute Citrix Online Offers. If you choose to use these separate products or services, disclose information to the providers, and/or grant them permission to collect information about you, then their use of your information is governed by their privacy policy. You should evaluate the practices of external services providers before deciding to use their services. These third party Web sites may have different privacy policies than Citrix Online and Citrix Online is not responsible for their privacy practices. If you click on a link to a third party Web site, Citrix Online encourages you to check the privacy policy of that Web site. Citrix Online may present links in a format that enables us to keep track of whether these links have been followed and whether any action has been taken on a third party Web site. We use this information to improve the quality of the Citrix Online Offers.

8. Cookies

   A "cookie" is a piece of data stored on User's hard drive containing information about the User. Citrix Online may use cookies in order to collect certain information about User, such as IP addresses (e.g., whether User is logged on from a .com, .net, .gov, or .edu domain), domain names (the Internet address of a computer), type of computer and operating system being used. Citrix Online may collect such information in order to better operate the Service so as to enhance User's use of the Service. By using cookies, Citrix Online is able to recognize User when User revisits the Service, and it is able to remember certain information about User, such as User's contact information. Depending on the type of browser you are using, your browser may be set to alert you of cookies. You do not have to accept all cookies sent to you by the Service; however, depending on the particular cookie you reject, you may not be able to use some of the features in the Service if a particular cookie is rejected. The Service may from time to time include, for User's convenience, links to third party sites, which Citrix Online does not own or control and which are controlled by third parties. Such sites may use cookies. However, Citrix Online has no access to or control over these cookies, or the information collected by them. If User has any questions about how such third parties use cookies, User should contact such third parties directly.

9. Security

   Citrix Online uses security measures to safeguard information concerning, and submitted by, users. Despite the security measures employed by Citrix Online, users should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet and there is a risk that your data may be stolen or accessed by unauthorized third parties

10. Blogs and other Forums on gotoassist.com

    If you use a Citrix Online bulletin board, blog, chat room, or other type of posting page, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

11. Data transfer upon a Citrix Online transaction

    Your data may be transferred upon acquisition of Citrix Online but only in accordance with this policy. Registration Information and Account Information may be transferred to a third party as a result of a sale, acquisition, merger, reorganization or other transfer (a "Transfer") involving Citrix Online. Citrix Online specifically reserves the right to transfer Registration and Account Information to a third party in connection with a Transfer. Should such a Transfer occur, we will use commercially reasonable efforts to require that the new combined entity follow this privacy and security policy with respect to your information, as and to the extent required by applicable law.

12. Modifications

    This Privacy Policy and the Terms of Use of the Service constitute the complete agreement between the parties with respect to their subject matter and supersede any prior agreement or communication. Citrix Online reserves the right to modify this Privacy Policy without prior notice. In the event Citrix Online updates or modifies this Privacy Policy, Citrix Online shall endeavor to post such updates or modifications to www.gotoassist.com. Therefore, User is advised to review this Privacy Policy occasionally for any modifications. User's continued use of the Service subsequent to Citrix Online's notice of modification of this Privacy Policy shall constitute User's acceptance of the modified Privacy Policy.

13. Contact us if you have any questions or concerns

    If you have questions, comments, concerns or feedback regarding this Privacy and Security Policy, please send an e-mail to or write us at:

    Support c/o Citrix Online
    7414 Hollister Avenue
    Goleta, CA 93117