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FAQs

Find answers below to frequently asked questions.

How does the trial work?

You can sign up for a free trial of GoToManage and an account will be automatically created for you. You will be able to use the full functionality o the service including integrated GoToAssist remote support functionality. We will notify you before your trial expires and you can upgrade at any time. By the end of your trial if you do not choose a paid plan you will be placed into our free account which you can continue to use at no cost. The free account allows you to monitor 20 devices (including 2 servers) for as long as you like, but does not allow you to continue to use the remote support features.

Do you need to install GoToManage on every computer on your network? If not, how can it index all of a computer's software installations without a peer or credentials?

The GoToManage Crawler only needs to be installed on one computer. From there it will connect to other devices and computers over the LAN to collect their information. The Crawler needs credentials for these other devices (such as SNMP community strings, SSH logins or Windows domain credentials) so that it can login to them and get the information. The credentials that you enter are only used by the crawler and are not uploaded to, or stored in, the search index.

Does it work with Macs?

GoToManage collects information from devices running different OSes, including Windows, Linux and Mac OS. It is worth noting that GoToManage also provides an open API for submitting information to the search index, so it is possible to collect data from any source by having a script submit the data directly. Also, there are two versions of the GoToManage Crawler. One for Windows and one for Linux.

Can I host GoToManage on my customers' Intranet and monitor it remotely from my server room?

Yes. Simply set up an account for each of your clients, download a Crawler and run one instance at each client, and then invite yourself to view the information. All of the companies will roll up into one account for you to manage. GoToManage is multi-tenant. Note that although the Crawler runs at each client location, you view the data through your account and a Web browser. This means that there is no hardware or software for you to install at your location.

Is it integrated with remote support?

Absolutely, when you sign up for a trial you can use both the GoToManage and remote support features. GoToAssist is integrated into the platform so you can go directly from viewing a server to connecting to it. You are also one click away from starting a live support session to help one of your users.

Why is search a good technology paradigm for IT issues?

Search is a great solution for any problem that requires ad hoc investigation. It is particularly good for IT because tons of heterogeneous data is created every day and lots of complex and hidden relationships exist between the computers, networks, and users. GoToManage starts by automating the collection of all of the IT data and then provides search, analytics and applications on top of the platform.

How do you fit into my company's existing management system?

It's up to you. In many cases our customers are eliminating the point solutions that they have and using the saved maintenance fees to pay for GoToManage. If that is not an option, we complement any systems that you already have in place. GoToManage gives you the ability to proactively answer questions about computers, networks, and users before something catches on fire. GoToManage is the starting place to resolve your IT problems.

For technical questions, see the Support FAQ.